Using your Surly Big Easy cargo ebike is a breeze. First, make sure the battery is fully charged before you head out. You can carry passengers on the passenger deck or load up cargo easily. When riding, use the different assist levels on the Bosch drivetrain to match your needs. Remember, with the high payload capacity, you'll need to take turns and stop a bit more carefully. For maintenance, keep the Tektro brakes clean and check the tire pressure regularly, especially if you're carrying heavy loads. The dual - leg kickstand helps a lot when loading and unloading, so use it properly. If you're using the dual - battery option, charge both batteries when they get low. Also, since the bike is only available in the US and Canada, be aware of local regulations regarding electric cargo bikes.